Requirements
Before creating a new client's access points, and integrating their data sources, it is essential that the Platform is fully operational, either on the Partner's infrastructure or on the Invisible Bits cloud when offered in SaaS mode. This means that not only is the installation complete, but the availability, performance, security, and observability of the environment have also been validated end-to-end.
This is to avoid incidents during the client onboarding phase (which would directly impact the perception of the service) and, secondly, to ensure that the ingestion, processing, and enrichment, as well as the delivery of results, work from day one in accordance with the committed service levels.
Minimum conditions to consider the Platform operational
Core services active and verified
Ingestion/collectors, data processors, parsers, enrichment modules, AI framework, as well as detection engines, data lake, APIs, and front-end.
Cluster services
Stable: no critical alerts, no degraded replicas, no CPU, RAM, I/O, or network bottlenecks
Network connectivity
Internal and external ports open according to the approved matrix, reachability between nodes, MTUs and routes verified, latency within thresholds
Retention and capacity policies
Sizing according to expected volume (EPS/GB-day), watermarks, and scaling plans; storage with adequate performance and resilience
Acceptance criteria prior to discharge of the first client
1
Administrative access verified, including two-factor authentication
2
Event ingestion verified on a test client (e.g., partner-owned devices)
3
Automatic use cases triggered and at least one expected alert on the test client
4
At least one dashboard showing metrics consistent with the test data
Once these requirements are met and verified, it is recommended to begin creating new customer access points and integrating their sources. This approach drastically reduces operational risk, avoids friction and negative feelings when initiating customer relationships, and ensures a smooth and professional onboarding experience.
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